The General Directorate of PROSELEC, aware of the new rules of competition in the Community in order to ensure and progressively improve the quality of all our systems and equipment, wishes to inform our distinguished clients that it will be our unwavering objective to work at the level that marks the international standard UNE-EN ISO 9001: 2015, and ensure that our products comply with the legal requirements, regulations and customer specifications that affect them in each case according to the following protocol-decalogue of strict compliance.
Our clients are the source of work that allows us to maintain our families. Thanks to the deference of our customers, we can renew and recycle while maintaining levels of research, development and quality in continuous technological evolution.
When a client expresses his objection to a product, finish or service, a new opportunity begins that highlights the capacity of understanding and effectiveness of our employees to please any suggestion in order to always increase the degree of satisfaction of our clients.
Our employees have learned not to say “NO”. A friendly smile, a gesture of interest, a reflection sample …, and behind it, the immediate effort to please the most rigorous demands positions us where the client allows us.
In PROSELEC, we are all one more, at the service of the client to improve the quality policy. We all have the obligation to constantly think about improvements that benefit the product offering and occurrences that provide differential characteristics with our competitors.
When we investigate new developments, we do it with the hope of offering the client an advance that will help them resolve their concerns and, in many cases, anticipate them, looking for that gesture of recognition that stimulates us and encourages us to keep thinking.
We know and are aware that times change and years of abundance and consumption can reverse economies and slow down growth creating difficult situations for companies and their employees. For this reason, we maintain a humble, helpful and creative attitude so that when the time comes, we can continue to offer economic solutions maintaining the same quality policy while continuing to investigate.
Quality management is the priority objective of all personnel integrated in PROSELEC, convinced that it will help us achieve a system of continuous improvements in the effectiveness of the quality management system with semi-annual parameters that force us to measure, evaluate and achieve the intended objectives.
The management of PROSELEC, determines with the heads of all departments, the quality policy imparted to all personnel of the Company, ensuring strict compliance with the program of quality improvement, committing the Directorate itself to provide material and human resources that are necessary for the scope and development of each and every one of them.
In conclusion, from the first screw of a team to the last staple of its packaging, we enjoy making follow a very broad concept of quality policy that specializes and sensitizes us in favor of those who ultimately stimulate us with your kind consideration.